Simply browse our store, add the items you'd like to your cart, and head to checkout. Follow the on-screen steps to enter your delivery address and payment details. You'll receive an order confirmation email as soon as your order has been placed successfully.

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Shop Pay, Apple Pay, Google Pay, and PayPal where available at checkout. All payments are processed securely.

Because our products are made to order and passed directly to our fulfilment partner, we're unable to guarantee that changes or cancellations can be made once an order is placed. Please contact us as soon as possible with your order number and we'll do everything we can.

Once production has started, we're unable to cancel or amend the order.

First, check your spam or junk folder — confirmation emails sometimes end up there. If you still can't find it, get in touch with the name and email address you used at checkout and we'll look into it for you.

Yes. Our checkout is powered by Shopify Payments, which is fully PCI-DSS compliant and uses industry-standard SSL encryption. We never store your full card details.

Shipping is always complimentary — on every order, with no minimum spend and no hidden fees. The price you see at checkout is the price you pay.

Each item is made to order, so orders are processed within 1–5 business days, then shipped directly from our fulfilment partner. Standard delivery typically takes 7–20 business days after dispatch.

Delivery times are estimates and can vary depending on your location, customs processing, and factors outside our control such as busy periods or weather delays. We'll always email you when your order has been dispatched.

Tracking isn't available on every order — it depends on the shipping method available for your item at the time of dispatch. Where tracking is provided, you'll receive the details in your dispatch email.

If your order has no tracking number, please don't worry. The vast majority of untracked orders arrive safely within the estimated timeframe. If yours doesn't arrive within 30 days of your dispatch email, contact us and we'll sort it out.

If your order hasn't arrived within 30 days of your dispatch confirmation email, please get in touch with your order number and we'll investigate promptly.

If your order didn't come with tracking, please wait the full 30 days before contacting us — untracked parcels can occasionally take a little longer, but the vast majority arrive safely.

Once an order is submitted it is passed directly to our fulfilment partner, and we are unable to guarantee that address changes can be made. Please contact us immediately with your order number and the correct address and we will try our best.

Please double-check your address carefully at checkout to avoid any issues.

Orders shipped internationally may be subject to customs duties or import taxes set by your local government. These charges are the responsibility of the recipient — we have no control over them and are unable to predict what they may be.

We'd recommend checking your country's import thresholds before ordering if you're concerned about this.

Because every item is made to order especially for you, we're unable to accept returns for change of mind, wrong size, or wrong colour — please check sizing carefully before ordering.

However, if your item arrives damaged or with a manufacturing error, we'll put it right. Visit our Returns page for full details — eligible claims must be raised within 30 days of delivery and include clear photos.

Visit our contact page and include your order number along with clear photos showing the damage or issue. Photos are required — we can't process a claim without them.

We'll review your case and get back to you within 1–2 business days. You do not need to send the item back.

We're sorry to hear that. Please contact us within 30 days of delivery with your order number and clear photos showing the issue.

Once we've reviewed your case, we'll offer you a free reprint or a full refund — whichever you prefer. You don't need to send anything back to us.

No — for eligible claims (damage or manufacturing errors), you do not need to return the item. We'll arrange your free reprint or full refund without asking you to send anything back.

Once your claim has been approved, your refund will be issued to your original payment method. Please allow 5–10 business days for it to appear — your bank or card provider may take additional time to process it on their end.

We'll email you as soon as the refund has been processed.

We don't offer standard exchanges as each item is made to order. If you received a damaged or incorrectly manufactured item, we'll offer a free reprint as your first resolution — or a full refund if you'd prefer.

If you'd like a different size or colour, you're welcome to place a new order.

The best way to reach us is through our contact page. We aim to reply within 1–2 business days.

Our support team is available Monday to Friday, 9am–5pm GMT. We're closed on weekends and public holidays, but we'll get back to you on the next working day.

When getting in touch about an order, please include your order number and the email address used at checkout — it helps us find your order straight away.

We aim to respond to all messages within 1–2 business days. During particularly busy periods it may take a little longer, but we'll always get back to you.

If you haven't heard back after 2 business days, please check your spam folder and feel free to send a follow-up.